Everything we get asked.

Yes. You pay once, we do the work, you receive a PDF proof in your inbox. There is no recurring charge, no auto-renewal, no card-on-file beyond what Stripe needs to process the single transaction.

The only optional follow-on is our Re-scan add-on twelve months later, and we email you about it once. If you ignore the email, nothing happens. No charge, no chase.

Both. We are a UK Limited Company and a Delaware C-Corp, registered with the ICO in Britain and operating under CCPA / CPRA in California and equivalent statutes across the United States.

If you hold both a UK and a US address, we work both jurisdictions in parallel for no extra fee. One job, two passports.

Basic covers the top 100 brokers, fully automated. Spokeo, BeenVerified, Whitepages, 192.com, Acxiom and the rest of the household-name aggregators.

Complete covers 150+ brokers, including the manual-submission sites: MyLife, Whitepages Premium, the US background-check tier, and a Google delisting request for residual cached pages. UK customers also get a Companies House SR01 director-address suppression filed on their behalf.

The full broker list lives on the How it works page if you want to see it before you buy.

Right now, we only operate in the two markets where our automation is bulletproof. If you live in the EU, Canada, Australia, or anywhere else, we will refund any purchase and recommend you wait. We are expanding into the EU in late 2026.

Edge case: if you are a UK or US citizen currently abroad but your data is still indexed under your UK or US addresses, we can still do the job. Drop us a line at hello@noxaeterna.com before paying.

Most automated removals confirm in 14 to 30 days. Manual sites take 60 to 90 days because we have to wait for human reviewers at the broker's end.

Our published targets: 80% removed at day 30, 95% at day 90. You receive a final PDF proof at the 90-day mark. Most people stop thinking about us long before that.

Because subscriptions are the friction. Incogni and DeleteMe charge £76 to £115 per year on auto-renewal. Most customers want the problem solved, not a monthly reminder that it exists.

We charge what would be a first-year subscription price, do the work once properly, and step out of your life. If brokers re-list you in twelve months, we will be here. Otherwise, this is goodbye.

Yes. Apple Pay, Google Pay, and all major credit and debit cards via Stripe. Roughly two-thirds of our checkouts finish in under fifteen seconds because of it.

We do not store your card. Stripe holds the payment token, we hold a reference. We never see the number.

Yes, in two cases. First, if you change your mind within 14 days and we have not yet sent your power-of-attorney to any broker, you get a full refund on request. UK consumers have this right under the Consumer Contracts Regulations regardless of what we say.

Second, if at day 90 we have removed fewer than 50% of confirmed broker listings for you, we refund 100% without argument. The PDF proof tells the story.

Past day 14, once work has begun, partial refunds are at our discretion. The mechanics are documented in the terms of service.

UK prices include 20% VAT. The £89 you see is the £89 you pay. We hate it when something rings up at a different number than the sticker, so we do not do it to you.

If you need a VAT invoice for a business expense, your receipt email will have one attached automatically.

It is the same product, priced in dollars, with US sales tax where applicable. £89 maps to roughly $109 once you factor in payment-processing rates and the average state tax burden.

The US broker market is also larger, so the Complete tier covers a few more sites for American customers (the FCRA-adjacent background-check aggregators). The headline is: same service, regional pricing, no hidden upcharges.

The minimum a broker will accept as proof you are you: full legal name, date of birth, current and previous addresses (up to five years), email address, and one piece of government photo ID via Veriff or Persona.

That is it. No phone contacts, no browsing data, no location tracking, no marketing profile. We do not ask why you want this. We do not need to know.

UK customer data sits in AWS London (eu-west-2). US customer data sits in AWS N. Virginia (us-east-1). It does not cross. Encryption at rest with AWS KMS, encryption in transit with TLS 1.3.

Our infrastructure is documented in our ICO registration (ZA871402) and the privacy policy. If you want the technical detail, our security page lists the exact services and the auditor.

Only with the brokers we are removing you from, and only the fields that broker contractually requires. We send the minimum payload that satisfies the GDPR Article 17 or CCPA Section 1798.105 request and nothing more.

We do not sell data. We do not have an advertising business. We do not have a "partners" tab. The brokers are recipients, not partners.

UK customers verify via Veriff. US customers verify via Persona. Both perform a ninety-second photo-ID and selfie check entirely inside their own systems. We receive a pass/fail token and a redacted name match. We never see the raw scan of your passport or driver's licence.

The reason this matters: brokers will reject any deletion request that is not bound to a verified identity. KYC is the lock that makes the rest of the job legal.

Ninety days after we send your final PDF proof, we run our own deletion job — on you, on us. Personal identifiers are purged. We keep an anonymised case record (broker count, success rate, dates, no names) for regulatory audit purposes and for our internal benchmarks.

If you buy the Re-scan add-on twelve months later, we rebuild your case from the new form. We never resurrect old data.

Via SignWell, in one tap, on your phone. You draw your signature once with your finger and the document is countersigned and stored. The whole step takes about twenty seconds.

The POA is narrow: it authorises us to file deletion requests in your name with named data brokers, and nothing else. It expires automatically after twelve months. A copy lands in your inbox the moment you sign.

Because without it, anyone could submit a deletion request in anyone else's name. Brokers know this, and they will (rightly) reject an unverified request. It is also the legal safeguard that stops people using us as a weapon against someone else.

Ninety seconds, on your phone, once. Then it is over for good.

It happens. Brokers buy refreshed datasets from local councils, electoral rolls, and credit headers, and you can reappear weeks after you have been removed. This is the structural reason no one-shot service can promise "forever".

Our Re-scan add-on (£29 / $39) re-runs the entire pipeline twelve months later. We email you about it once. If you do not want it, do nothing. Most customers buy it. We think most customers should.

Three emails. One confirmation at checkout. One milestone at day 30 with a partial PDF. One final report at day 90 with the complete PDF and your case closed.

That is it. No app, no push, no marketing newsletter. You can also check your status anytime via the one-time link in your receipt — no login.

You can withdraw your power of attorney at any time by emailing hello@noxaeterna.com. We will stop issuing new deletion requests immediately. We cannot un-send requests already in flight, but we can stop everything still queued.

If you withdraw inside the 14-day cooling-off window, you get a full refund. After that, refunds are pro-rata and subject to the day-90 50% guarantee described in the pricing section.

No, and we are careful to say so. Nox Æterna is a privacy-rights administrator. We file statutory deletion requests on your behalf under powers the GDPR and CCPA already give you. We do not represent you in court, we do not give legal advice, and we will tell you to call a solicitor when the situation calls for one.

If you need adversarial legal action against a broker that refuses to comply, we will hand you a documented case file and recommend a data-rights firm.

Yes. The service runs on GDPR Article 17 (the right to erasure) and Article 21 (the right to object) for UK and EU-citizen customers, and on CCPA Section 1798.105 for Californians, with equivalent statutes invoked elsewhere in the US. We are registered with the ICO under reference ZA871402.

Our internal handling of your data is also GDPR-compliant — purpose limitation, data minimisation, ninety-day retention. The privacy policy has the full text.

Statutory deadlines exist for a reason. In the UK, brokers have one calendar month under GDPR to respond. In California, forty-five days under CCPA. If they miss the deadline, we escalate.

Escalation looks like: a formal second notice, a complaint filed with the ICO (UK) or the California Privacy Protection Agency (US), and the case file added to your final PDF so you have evidence on the record. About 2% of our requests need escalation. They almost always resolve at the second-notice stage.

No. Court records and journalism are protected by public-interest exemptions in both GDPR and US law, and we will not pretend otherwise. Anyone who promises "we will scrub your court record for £89" is lying.

What we can do is request a Google delisting (the "right to be forgotten" search result) for specific URLs, which is included in the Complete tier. The article still exists. It is just much harder to find.