Write to a person, not a queue.
No ticket system, no chatbot, no hold music. One of the two people who run Nox Æterna reads every message and replies within one working day.
Three addresses. Two people.
Pick the address that matches your matter. Each one lands in a named inbox, not a shared queue.
Questions before you buy, order status, refunds, and anything that fits nowhere else.
Access, rectification and erasure requests under UK GDPR Articles 15 to 17 and CCPA §1798.110. Goes straight to our Data Protection Officer.
Expected response · Within one working day · Monday to Friday, London hours
Prefer paper. We understand.
Postal mail is welcome and is read every Tuesday and Friday. We do not operate a telephone hotline by design — the team is two people, and replies are written and dated.
Nox Æterna Ltd
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ · United Kingdom
Nox Æterna Inc.
1209 N. Orange Street
Wilmington, DE 19801
United States
Nox Æterna Ltd · London & Delaware
ICO data-subject contact: casework@ico.org.uk · 0303 123 1113